Frequently Asked Questions

Get the answers you need to make the most of your training experience


Technical Requirements

  • Computer Platform: This training website and all course materials are accessible from most connected device capable of accessing the internet, including most computers, tablets, and mobile devices. The optimum user experience is likely to be had via computer.
  • Web Browser: This training website and all course materials are supported by most modern web browsers. Where individual user discretion is allowed, Google Chrome is the preferred web browser for providing the greatest user experience.
  • Additional Applications: Some training materials are provided in PDF format and require access to Adobe Reader or a web browser or other application capable of opening PDF documents.

Pop-Up Windows

  • The module for this training opens up in a pop-up window or new browser window. Be sure to disable any pop-up blocking on your web browser prior to beginning your training.
  • Helpful Tip: Maximize the module pop-up window to fill your monitor's full screen for increased size and readability.
  • Note: Close the module pop-up window by clicking the "x" out button on the pop-up browser window.

How to Sign Up

If this is your first time taking a course, you can access courses by following this registration process:

  • Sign Up: If this is your first time using this website, you will need to register. Register using the "Signup" link in the top right of the website.
  • Confirm Your Email Address: Once you sign up, a confirmation email will be sent to the email address you entered. Follow the instruction in the email to confirm your email address and activate your account. Once you confirm your email address you will be automatically logged into the website and be directed to your dashboard page.
    • If you don't see the confirmation email in your inbox, be sure to check your junk or spam folder. You may need to set up your email client to allow (whitelist) emails from the following domains: talentlms.com and courtlms.org
    • If you are unable to find your confirmation email, please use the instructions in the technical support section below to contact us.
  • Log In: If you have previously registered, you will need to log in using the "Login" link in the top right of the website.
  • Select a Course: Select the "Course catalog" link to view the list of available courses. Once you see the course you'd like to take select the course name and then select the "Get this course" button. This will also add the course to your dashboard and your "My courses" page.
  • Start the Course: From the respective course's page, select the "Start course" button to begin taking the course.

Taking a Course

Once you are logged in, follow the simple steps below to begin taking a course.

  • Select a Course: Select the "Course catalog" link to view the list of available courses. Once you see the course you'd like to take select the course name and then select the "Get this course" button. This will also add the course to your dashboard and your "My courses" page.
  • Start the Course: From the respective course's page, select the "Start course" button to begin taking the course.
  • Opening a Pop-Up Window: Selecting the "Click to Start" or "Click to Resume" button will open that module of the course in a pop-up window. Close module pop-up windows by either clicking the "x" out button on the pop-up browser window, or at the completion of a module, by clicking the red "x" icon next to "module complete".
  • Returning to the Course page: After you have closed any open pop-up window, click the course name in the top left corner to return to the course page.

Account Management

  • "My" Center: You can manage your account, including updating your email address, password and more by accessing the "My" Center dropdown menu. The menu appears when you hover or click on your name near the top right of the screen. Be aware that you must be logged in to access the "My" Center dropdown.
  • Dashbooard: Access your personal user dashboard by clicking the Elder Justice Initiative logo in the top left of the screen. Be aware that you must be logged in to access your user dashboard.

Technical Support

If you're unable to find an answer to your question in the FAQs above, please feel free to contact our Technical Support Help Desk at elearning@ncsc.org. Help Desk personnel are available to answer your questions Monday through Friday, 8:30 a.m. through 5:00 p.m. Technical support questions will be responded to within 24 hours. Holiday schedules vary.